Hire Desk Coordinator

Hire Desk Coordinator

Job Description   

You will be at the front line of our dynamic business and will play a key role in our growth strategy. Key aspects of the role include accurately processing and converting enquiries over the phone and email.   Arranging stock and logistics from our operations team and broader supply chain whilst ensuring our customers have a first-class customer experience. 

Duties and Responsibilities  

• Manage customer enquiries in a professional and timely manner ensuring that you maintain excellent standard of customer service at all times. 
• Develop strong customer working relationships with new and existing customers. 
• Create energy quotes, hire and sales contracts in line with the customer enquiry. 
•  Working with Operations ensure we have asset and transport availability to ensure we deliver a ‘right first time’ customer experience.  
• Process off hires and arrange transport whilst communicating with the customer. 
• Work with our approved supply chain to fulfil quotes and orders whilst maintaining agreed margins and profitability.  
• Achieve agreed conversion rates from quotation to order by ensuring that all enquiries are promptly followed through. When required, ensure all energy quotations are followed up with a courtesy phone call to answer any further questions or requirements that the customer may have regarding their energy proposal. 
• Ensure that internal communication is clear across all relevant departments, in particular the Operational delivery team with factual and transparent instruction on customer requirements.  
• When required make proactive outbound calls to engage with customers on performance feedback and also to chase dormant opportunities for the business.  
• Liaise with the sales team, to ensure all new and existing customer opportunities are followed through effectively set out in a clear sales opportunity process. 
• Follow company policies and procedures relating to the hire desk process. 

Essential skills 

• Revenue and performance focused 
• Customer service focused 
• Dealing with inbound and outbound calls 
• Excellent telephone etiquette 
• Basic computer skills 
• Team work skills 
• A reliable, self-starter who is resilient and able to work under pressure 
• Great communication skills 
• Diligent with administration 

Desirable  

• Sales Experience 
• Hire industry experience  
• Customer Service experience 
• Administration experience  

Benefits 

• Private Life Insurance
• Equipment and tech​
• Learning and development budget​
• Employee Assistance Programme (counselling and support) ​
• Cycle to work scheme ​
• Gym membership​
• Dog-friendly office ​

How to apply

Please send your CV to careers@thinkhire.co.uk

About us

Think Hire, the UK’s premier off-grid Energy as a Service provider, committed to innovation and delivering sustainable power. Pioneers of the Solartainer Versatile range, the world's first adaptable solar hybrid generators, Think Hire is at the forefront of driving positive change in the energy sector, with a focus on reducing carbon emissions and enhancing operational efficiency through an Energy-as-a-service proposition. 

Think Hire ranked in the Top 30 of the 2024 Sunday Times 100, recognising us as one of Britain’s fastest-growing private companies.

​Join us at Think Hire, where sustainability meets innovation.

Together, let's power a brighter and cleaner future.